About
Cameroon's Biggest CX Event
The Cameroon Customer Experience Summit is the largest gathering of customer experience executives, industry leaders and customer service professionals in Cameroon. This event which comes up during the international customer service week sets the stage for discussions on topical issues affecting the delivery of customer experience in Cameroon, looks at industry trends & technologies and sets the pace for future transformations in the industry.
Where
Krystal Palace – Douala
When
Friday to Saturday
7 - 8 October
Event Speakers
Here are some of our speakers
Event Schedule
Here is our event schedule
Summit Program & Interventions.
Registration of Participants
Meet and greet
Opening Address
Panel 1 Keynote: Listening to the voice of the customer HABIBA
Panel 1 Panel Discussions HABIBA
Panel 2 Keynote : Service with respect ROLAND KWEMAIN
Q&A Pannel 1
Panel 3 Keynote : Public Sector Customer Experience CLEMENT YUYUN
Panel 3 Pannel Discussions CLEMENT YUYUN
Q&A Pannel 3
Cameroon Customer Experience Index Presentation DR. SUNDJO FABIEN
Networking lunch
Group Photos
Guest Speaker - MD, MTN Cameroon
Panel 4 Keynote: Elevating service through the adaption of new technologies MARIE-ROSE DAYA T.
Panel 5 Keynote : Walking through the customer journey RITER METIAYIM
Panel 5 Pannel Discussions MARIE-ROSE DAYA T.
Q&A Pannel 3
Panel 6 Keynote : CX Best Practices and Strategy BLAISE EFOA
Panel Discussions: The way forward for CX In Cameroon / Africa HABIBA
Closing Remarks
Kickoff Talk
Training Part One: Understanding Customer Needs
Training Part Two: Customer Experience Competencies
Training Part Three: Understanding Customer Journeys
Coffee Break
Group Discussions: Splitting the delegates into small groups of 10-15 people. Focused group discussions with a new resource person every 30 minutes HABIBA
Closing Remarks
Sponsors
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Contact Us
Address
Krystal Palace – DoualaPhone Number
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